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This error is due to the size of the individual file(s) being over the limit our upload control is currently enforcing (~5Mb). Often, this is due to the dpi/ppi setting of the scanner's software being set to a larger value. To resolve this, go in the preferences of the scanner and adjust this value to a lower number (~100 ppi).

We have found that participants who use HP scanner software sometimes will scan their PDF document's in with abnormally large page dimensions (e.g. 35in x 40in). More information on how to verify the page dimensions of you PDF document(s) is avaliable Here.

If this does not help resolve the issue, please fill out the form Here detailing the issue your are experiencing.