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Due to conversions that are going on as you upload your documents, Microsoft Word and similar documents that contain image files are not permitted. The following file formats are currently allowed:
  • TIFF
  • TIF
  • JPG
  • JPEG
  • PDF
  • BMP
  • PNG
  • GIF

If you find that your documents are not in one of the formats listed above, below is a free utility that allows you to convert your images into a compatible format.

Graphics2PDF
  • Download Graphics2PDF software from www.download.cnet.com or any reliable website.
  • Drag and drop images to the program window. Arrange images to their appropriate page location.
  • Click 'Save as PDF' and select the folder location to store the resulting PDF document

If this does not help resolve the issue, please fill out the form Here detailing the issue you are experiencing.