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When this error is encountered, please ensure as you scan your files in that the dimensions of the resulting PDF files are set to a max of 8.5 x 11 inches. To check the issue PDF's size, open the PDF with Adobe Reader and choose 'File' - 'Properties'. A window will then appear with the dimensions of the document listed (See below for location).


An alternative to this solution is to convert the file into an alternate image format (i.e. BMP, JPEG, TIF) or you may fax your claims to our HRA/FSA departments as well.


We apologize for the inconvenience.

If this does not help resolve the issue, please fill out the form Here detailing the issue you are experiencing.