Should you encounter any issues during your upload process, you're always welcome to fax your documentation to BASIC FSA (800.391.6562) or BASIC HRA (800.731.1922)
There is also an alternate upload method available that you may try if you're experiencing issues with the multiple upload control. However, this is will not alleviate the PDF with Large dimension issue.
To attempt to submit your information using the alternate upload control please use the following link. Alternate Upload Control
Issues Encountered Frequently
Please Ensure You're Updated To The Latest Versions Of The Following Software: